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Guarantee

+ Your tickets will arrive in time for the event. 

Your tickets will be delivered to the billing address you provide; most tickets are shipped via Federal Express.

We guarantee that the tickets will be shipped to you in sufficient time so that at least one delivery attempt will be made before the event occurs.


+ You will receive the exact tickets you paid for, or you will get an upgrade free.

If you do not receive the exact tickets you ordered, we guarantee that replacement tickets will be of equal or greater value than the tickets originally requested.


+ The tickets are guaranteed to be 100% real. 

Unless otherwise noted as part of the ticket description, any tickets you buy from us are guaranteed to be authentic tickets, valid for entry to the event. If you are denied admission by the venue, SITE will investigate the incident and will refund the full cost of tickets, including shipping and service fees, if we find that the mistake was ours.


+ Complete refund if event is canceled.

If event is permanently canceled, we will coordinate with the selling broker to provide you with a full refund of the ticket price, including any service fees.