Frequently Asked Questions
Why should I buy tickets From PremierSeats.com?
Ticketmaster or PremierSeats.com—What's the difference?
Is my credit card information safe when I order tickets
online from PremierSeats.com?
Why does PremierSeats.com charge above the face value
of the tickets?
Does PremierSeats.com buy up large quantities of tickets
prior to public sale?
How does PremierSeats.com get tickets?
How will I get my tickets?
Why do tickets only come in certain quantities?
What if I don't see the tickets I want on your website?
Does PremierSeats.com offer seating accommodations for
people with disabilities?
How do I know where the seats are located?
Are the seats together?
Why should I buy tickets from PremierSeats.com?
PremierSeats.com gives you the opportunity to choose your seats. That means no waiting
in line for the only seats you can get—you buy the seats you want. We
also have tickets to sold-out events that you can’t find anywhere else.
If you
can’t find something on our website, give us a call and we’ll do
everything we can to find your tickets and deliver them right to your door.
Ticketmaster or PremierSeats.com—What's the difference?
Ticketmaster sells tickets at face value and are generally the cheapest option.
However, often Ticketmaster sells out quickly and you can not pick and choose
your seat locations. Most of the time, premium tickets are difficult if not
impossible to secure from Ticketmaster. We solve this problem. PremierSeats.com
is never sold out, premium seats are always available, and you receive personalized
customer service. We will take care of your ticket needs!
Is my credit card information safe when I order tickets
online from PremierSeats.com?
Ordering from PremierSeats.com is completely secure. When asked to enter sensitive
information (such as credit card number), that
information is encrypted and is protected with the best encryption software
in the industry. You can find out more about online security in our Privacy
Policy.
Why does PremierSeats.com charge above the face value of the tickets?
Premier Seats often has to pay above face value to obtain premium seats to popular
or sold out events. The difference
is reflected in our ticket prices because of the high market demand.
Does PremierSeats.com buy up large quantities of tickets prior
to public sale?
No, PremierSeats.com is a privately owned company in business to provide premium tickets
for sporting events, concerts, and theatre and is not affiliated with any primary
ticketing agents or ticket box offices.
How does PremierSeats.com get tickets?
PremierSeats.com buys tickets through conventional public sales as well as through
an extensive network of ticket brokers who do the same. This allows us to feature
a huge inventory of over 30,000 events.
How will I get my tickets?
Tickets are generally shipped via Federal Express; however some tickets to larger
events must be picked up at a secure private Will Call location, closer to the
event date. Some tickets are also delivered electronically, where you can print
them from home at your convenience.
Why do tickets only come in certain quantities?
To best serve the majority of our customers, tickets are typically listed in
even-numbered groupings to reduce the number of leftover single tickets in our
inventory.
What if I don't see the tickets I want on your website?
If you do not find the tickets you want on our website, you may contact a PremierSeats.com representative toll free at 866-587-1405 (9 a.m. to 6 p.m., Monday through Friday, EST) and we will do our best to meet your needs.
Does PremierSeats.com offer seating accommodations for people
with disabilities?
Yes, seating arrangements may be made by contacting a PremierSeats.com representative
toll free at 866-587-1405 (9 a.m. to 6 p.m., Monday through Friday, EST).
How do I know where the seats are located?
Tickets that are not listed by section and row are listed by category description and designated by color on the corresponding venue map. If you have a specific requests regarding the location of your seats (i.e. home team side, away team side), you may contact a PremierSeats.com Representative toll free at 866-587-1405 (9 a.m. to 6 p.m., Monday through Friday, EST) and we will do our best to meet your needs.
Are the seats together?
Orders with ticket groups of two are guaranteed to be together. All other quantities are not guaranteed to be consecutive. All attempts will be made by PremierSeats.com to group seats according to requested quantity.